Last Updated: June 2025
At BONNEHEURE®, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help.
You may return most unused, unopened products within 30 days of delivery for a full refund or exchange. Products must be returned in their original packaging and condition. For hygiene and safety reasons, opened skincare products cannot be returned unless defective.
To initiate a return, please contact us at:
Email: sales@bonneheure.co.za
Phone: +27 12 345 1176
Please include your order number, the product you wish to return, and the reason for the return. We will provide you with a return authorization and instructions.
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and a credit will be applied to your original method of payment. Shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs, within 48 hours of notification.
If you wish to exchange a product for a different item, please follow the return process above and place a new order for the desired product. This ensures the fastest possible delivery.
If you haven't received a refund within the stated timeframe, please check your bank account again, contact your credit card company, or reach out to us at sales@bonneheure.co.za.
For any return or refund inquiries, please contact:
Email: sales@bonneheure.co.za
Phone: +27 12 345 1176
Address: Evotec, 10A Elephant Road, Monuments Park, Pretoria, South Africa